Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives back to us safely.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Please allow up to 7 business days for the return to be processed after we receive the item. If your return is approved, we will issue a refund to the original payment method used for the purchase.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item and place a new order. Follow the return process outlined above to initiate your return. Once we process your return, you can then purchase the new item you desire.
Refund Timeline
Refunds will be processed within 7 business days after we receive and approve your returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Please check with them if you do not see the refund after this period.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with gastronomegoods.com is satisfactory. Thank you for shopping with us.